Visiting Hours and Policies

Visiting Hours and Policies

We’re committed to the health and safety of our patients, families and community.

We recognize the role loved ones play in the healing process and are committed to providing our patients with an environment that is both warm and supportive, and safely designed to prevent transmission of COVID-19.

Effective Thursday, October 14, 2021, Memorial Belleville | Shiloh will allow COVID+ and PUI patients to have one visitor. Visitors must comply with the following guidelines:

  • Be 18 years or older and asymptomatic
  • Adhere to established visiting hours of 11 a.m. to 9 p.m.
  • While patients may designate up to two visitors for the duration of the stay, only one visitor is allowed at the bedside per day (no swapping)

The BJC visitor policy team will provide ongoing updates on additional changes in the coming weeks. Please review BJC's Coronavirus page for more information.

Learn More

Visitor Expectations

  • Visitors must enter through the Main Entrances at Memorial Belleville and Memorial Shiloh
  • A screener at the entrances will escort the visitor to the nursing unit
  • Before entering the patient room, nursing staff will educate and assist the visitor on how to properly put on and wear PPE as well as what their responsibility is while they are here
  • Visitors must wear PPE while in the patient room. This includes gown, gloves, isolation mask and face shield
  • The staff will assist the visitor in properly donning/doffing the PPE on the unit and disposing of it properly
  • Patients also must wear a mask while the visitor is present in the patient room
  • Visitors who would like to eat will be asked to leave the campuses for meals/snacks
  • Food/drink is not allowed in the patient room
  • Note: If the patient is undergoing an aerosolizing generating procedure, the visitor will not be allowed to visit and asked to return later as recommended by unit secretary/charge nurse/nurse manager. In addition, visitors will be asked to step out of the room for this type of procedure.

Visiting Hours

Emergency Department

  • 1 designated visitor per adult ED patient; 2 designated visitors for peds patients
  • ​*Designated visitor will be allowed in once the patient has been admitted to a private exam room and cleared of COVID symptoms
  • *Visitors are not permitted in the waiting room or in curtained exam rooms

Inpatient 

  • 1 designated visitor per day; designated person can change day to day

Outpatient

  • Surgery/Procedure - 1 designated visitor in the waiting room
  • Clinical appointment - 1 support person/caregiver can participate in exam room questions and care
  • Post-Acute Care - Refer to the individual post-acute care setting
  • Obstetrics - 2 designated visitors per patient per day; visitors can change day to day
  • Nursery and Neonatal Intensive Care Unit (NICU) - 2 designated visitors; must be the same visitors through the duration of the stay
  • End-of-Life - 2 visitors at the bedside at a time; visitors may switch out throughout the day, for as long as the clinical team deems that it is safe and feasible.

Patients are encouraged to have virtual visits through phone calls, FaceTime and other virtual methods. In cases where patients are unable to do so on their own, the care team can help facilitate virtual visits.  

After Normal Visiting Hours

Safety and Security gives passes to visitors who stay after normal visiting hours. These visitors might be staying because the patient is not doing well. Only one visitor per patient may stay in the patient’s room (if in a private room) after normal visiting hours. Visitors cannot stay overnight in a semi-private room. If you are in a semi-private room, we ask that you and your visitors respect your roommate’s need for quiet and privacy.

Visitor Conduct

  • Visitors should not sit on patient beds.
  • Children must be with an adult at all times.
  • Children under age 6 can visit if the nursing staff approves.
  • If you are ill, please do not visit.

Zero Tolerance Rule

Memorial Hospitals have a zero tolerance rule. Verbal aggression will not be tolerated. Physical assault will be reported to law enforcement. No member of our staff should EVER fear for their safety while performing their work of helping the community.

No Smoking

In compliance with the Smoke Free Illinois Act and to promote health and wellness in the community, Memorial Hospital, Memorial Care Center, its diagnostic and physical therapy centers, and its medical office centers are tobacco free. Tobacco use of any kind is not permitted on any of Memorial’s properties.

The Smoking Policy also applies to the use of electronic cigarettes. The use of electronic cigarettes and vaping devices is prohibited wherever smoking is prohibited on any of Memorial’s properties. 

Smoking cessation resources are available. For more information about the risk of smoking and how to quit, ask your nursing staff, or call the American Lung Association at 1-800-586-4872. 

Patient Rights

Every patient has the right to:

  • Care and comfort that is considerate, dignified, and respectful regardless of race, religion, creed, sex, age, handicap, ethnicity, marital status, citizenship status, military service, pregnancy, or sexual orientation.
  • Participate in the development and implementation of his or her plan of care.
  • Or his or her representative (as allowed under state law) has the right to make informed decisions regarding his or her care. These rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment or services deemed medically unnecessary or inappropriate.
  • Formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
  • Have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
  • Personal privacy.
  • Receive care in a safe setting.
  • Be free from all forms of abuse or harassment.
  • The confidentiality of his or her clinical records.
  • Access information contained in his or her clinical records within a reasonable timeframe. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its recordkeeping system permits.
  • Be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
    • Be free from physical or mental abuse and corporal punishment.
    • Be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff.
    • Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and must be discontinued at the earliest possible time.
  • Be fully informed of and to consent or refuse to participate in any unusual, experimental, or research project without compromising his/her access to services.
  • Know the professional status of any person providing his/her care/services.
  • Know the reasons for any proposed change in the professional staff responsible for his/her care.
  • Know the reasons for his/her transfer either within or outside the hospital.
  • Know the relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care.
  • Access to the cost, itemized when possible, of services rendered within a reasonable period of time.
  • Be informed of the source of the hospital’s reimbursement for his/her services, and of any limitations that may be placed upon his/her care.
  • Be informed of the right to have pain treated as effectively as possible.
  • Be informed of the hospital’s policies and procedures regarding visitation rights of patients, including those setting forth any clinically necessary or reasonable restriction or limitation that the hospital may need to be placed on such rights and the reason for the clinical restriction or limitation. A hospital must meet the following requirements:
    • Inform each patient (or support person, where appropriate) of his or her visitation rights, including any clinical restriction or limitation on such rights, when he or she is informed of his or her other rights under this section.
    • Inform each patient (or support person, where appropriate) of the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and his or her right to withdraw or deny such consent at any time.
    • Not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
    • Ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.
  • The patient’s family has the right of informed consent for donation of organs and tissues.
  • Consultation with the Ethics Committee for assistance in decision-making support of ethical concerns. Caregivers may initiate an Ethics Consult upon request.
  • Voice a complaint and/or grievance related to care or billing practices by contacting the caregiver, department manager, financial counselor, or patient advocate. A written submission of complaint may be mailed to Memorial. The patient or his/her representative may contact the Illinois Department of Public Health at 1-800-252-4343 or 1-800-547-0466 if hearing impaired.