Visiting Hours and Policies

Visiting Hours and Policies

Family and friends are encouraged to visit between the hours listed below.

Special Visiting Policy

With the decline of COVID-19 hospitalizations and infection rates in our community, the visitor policy team is preparing to methodically and cautiously ease visitor restrictions that were put in place during the pandemic for the protection of our patients and staff. Relaxation of the visitor policy will take place slowly, using a coordinated, step-by-step approach over the course of several weeks and months. The success of these first steps is important as additional eased restrictions will be considered in the following weeks, provided COVID-19 infection rates continues to decline.

The BJC visitor policy team will provide ongoing updates on additional changes in the coming weeks. Please review BJC's Coronavirus page for more information.

Learn More

Visiting Hours

We understand that you want family and friends around when you are in the hospital. However, patient care is our first concern. 

Memorial Hospital Belleville

All Nursing Units (Except as listed below)
11 a.m. – 9 p.m. seven days a week

  • Children under age 16 still are not permitted to visit. 
  • Visitors must continue to follow appropriate safety measures including masking and physical distancing.

ICU
Open visitation with quiet hours from 1 a.m. – 4 a.m. and 2 p.m. – 4 p.m.

  • Visitors will not be allowed to wait in the waiting room.
  • Patients still will be allowed just one visitor per day. The one visitor is the same visitor for that given day except for end of life situations.

Memorial Care Center
By appointment only. Two people at a time for 30 minutes. Patients must meet one of the following criteria before visitors are allowed:

  • >2 wks from being fully vaccinated
  • COVID recovered still within their 90 days.
  • After their 14-day quarantine period from admission date if they are not fully vaccinated and/or COVID recovered.

Emergency Department
One visitor for adult and two visitors for pediatric patients. Visitor must remain in their vehicle until patient has been placed in a treatment room and clear of COVID diagnosis. 

Memorial Hospital Shiloh

All Nursing Units (Except as listed below)
11 a.m. – 9 p.m. seven days a week

  • Children under age 16 still are not permitted to visit. 
  • Visitors must continue to follow appropriate safety measures including masking and physical distancing.

ICU
Open visitation with quiet hours from 1 a.m. – 4 a.m. and 2 p.m. – 4 p.m.

  • Visitors will not be allowed to wait in the waiting room.
  • Patients still will be allowed just one visitor per day. The one visitor is the same visitor for that given day except for end of life situations.

The Family Care Birthing Center
9 a.m. - 9 p.m.

  • Family and friends can visit if the new mom wants visitors.
  • Two visitors per patient per day (must be same two visitors for duration of that day) for all OB care areas except clinical appointments.

Emergency Department
One visitor for adult and two visitors for pediatric patients. Visitor must remain in their vehicle until patient has been placed in a treatment room and clear of COVID diagnosis. 

After Normal Visiting Hours

Safety and Security gives passes to visitors who stay after normal visiting hours. These visitors might be staying because the patient is not doing well. Only one visitor per patient may stay in the patient’s room (if in a private room) after normal visiting hours. Visitors cannot stay overnight in a semi-private room. If you are in a semi-private room, we ask that you and your visitors respect your roommate’s need for quiet and privacy.

Visitor Conduct

  • Visitors should not sit on patient beds.
  • Children must be with an adult at all times.
  • Children under age 6 can visit if the nursing staff approves.
  • If you are ill, please do not visit.


Zero Tolerance Rule

Memorial Hospitals have a zero tolerance rule. Verbal aggression will not be tolerated. Physical assault will be reported to law enforcement. No member of our staff should EVER fear for their safety while performing their work of helping the community.

No Smoking

In compliance with the Smoke Free Illinois Act and to promote health and wellness in the community, Memorial Hospital, Memorial Care Center, its diagnostic and physical therapy centers, and its medical office centers are tobacco free. Tobacco use of any kind is not permitted on any of Memorial’s properties.

The Smoking Policy also applies to the use of electronic cigarettes. The use of electronic cigarettes and vaping devices is prohibited wherever smoking is prohibited on any of Memorial’s properties. 

Smoking cessation resources are available. For more information about the risk of smoking and how to quit, ask your nursing staff, or call the American Lung Association at 1-800-586-4872. 

Patient Rights

Every patient has the right to:

  • Care and comfort that is considerate, dignified, and respectful regardless of race, religion, creed, sex, age, handicap, ethnicity, marital status, citizenship status, military service, pregnancy, or sexual orientation.
  • Participate in the development and implementation of his or her plan of care.
  • Or his or her representative (as allowed under state law) has the right to make informed decisions regarding his or her care. These rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment or services deemed medically unnecessary or inappropriate.
  • Formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
  • Have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
  • Personal privacy.
  • Receive care in a safe setting.
  • Be free from all forms of abuse or harassment.
  • The confidentiality of his or her clinical records.
  • Access information contained in his or her clinical records within a reasonable timeframe. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its recordkeeping system permits.
  • Be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
    • Be free from physical or mental abuse and corporal punishment.
    • Be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff.
    • Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and must be discontinued at the earliest possible time.
  • Be fully informed of and to consent or refuse to participate in any unusual, experimental, or research project without compromising his/her access to services.
  • Know the professional status of any person providing his/her care/services.
  • Know the reasons for any proposed change in the professional staff responsible for his/her care.
  • Know the reasons for his/her transfer either within or outside the hospital.
  • Know the relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care.
  • Access to the cost, itemized when possible, of services rendered within a reasonable period of time.
  • Be informed of the source of the hospital’s reimbursement for his/her services, and of any limitations that may be placed upon his/her care.
  • Be informed of the right to have pain treated as effectively as possible.
  • Be informed of the hospital’s policies and procedures regarding visitation rights of patients, including those setting forth any clinically necessary or reasonable restriction or limitation that the hospital may need to be placed on such rights and the reason for the clinical restriction or limitation. A hospital must meet the following requirements:
    • Inform each patient (or support person, where appropriate) of his or her visitation rights, including any clinical restriction or limitation on such rights, when he or she is informed of his or her other rights under this section.
    • Inform each patient (or support person, where appropriate) of the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and his or her right to withdraw or deny such consent at any time.
    • Not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
    • Ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.
  • The patient’s family has the right of informed consent for donation of organs and tissues.
  • Consultation with the Ethics Committee for assistance in decision-making support of ethical concerns. Caregivers may initiate an Ethics Consult upon request.
  • Voice a complaint and/or grievance related to care or billing practices by contacting the caregiver, department manager, financial counselor, or patient advocate. A written submission of complaint may be mailed to Memorial. The patient or his/her representative may contact the Illinois Department of Public Health at 1-800-252-4343 or 1-800-547-0466 if hearing impaired.