Visiting Hours and Policies

Visiting Hours and Policies

We’re committed to the health and safety of our patients, families and community.

We recognize the role loved ones play in the healing process and are committed to providing our patients with an environment that is both warm and supportive, and safely designed to prevent transmission of COVID-19.

Effective Thursday, October 14, 2021, Memorial Belleville | Shiloh will allow COVID+ and PUI patients to have one visitor. Visitors must comply with the following guidelines:

  • Be 18 years or older and asymptomatic
  • Adhere to established visiting hours of 11 a.m. to 9 p.m.
  • While patients may designate up to two visitors for the duration of the stay, only one visitor is allowed at the bedside per day (no swapping)

The BJC visitor policy team will provide ongoing updates on additional changes in the coming weeks. Please review BJC's Coronavirus page for more information.

Learn More

Visitor Expectations

  • Visitors must enter through the Main Entrances at Memorial Belleville and Memorial Shiloh
  • A screener at the entrances will escort the visitor to the nursing unit
  • Before entering the patient room, nursing staff will educate and assist the visitor on how to properly put on and wear PPE as well as what their responsibility is while they are here
  • Visitors must wear PPE while in the patient room. This includes gown, gloves, isolation mask and face shield
  • The staff will assist the visitor in properly donning/doffing the PPE on the unit and disposing of it properly
  • Patients also must wear a mask while the visitor is present in the patient room
  • Visitors who would like to eat will be asked to leave the campuses for meals/snacks
  • Food/drink is not allowed in the patient room
  • Note: If the patient is undergoing an aerosolizing generating procedure, the visitor will not be allowed to visit and asked to return later as recommended by unit secretary/charge nurse/nurse manager. In addition, visitors will be asked to step out of the room for this type of procedure.

Visiting Hours

Emergency Department

  • 1 designated visitor per adult ED patient; 2 designated visitors for peds patients
  • ​*Designated visitor will be allowed in once the patient has been admitted to a private exam room and cleared of COVID symptoms
  • *Visitors are not permitted in the waiting room or in curtained exam rooms

Inpatient/ICU

  • 2 designated visitors per day; designated people can change day to day

Outpatient

  • Outpatient Surgery/GI/Outpatient Procedure - 1 designated visitor in the waiting room only. Due to social distancing guidelines and for the safety of our patients, visitors and staff, please adhere to the ONE visitor per patient rule. Your cooperation is appreciated.
  • Clinical appointment - 1 support person/caregiver can participate in exam room questions and care
  • Post-Acute Care - Refer to the individual post-acute care setting
  • Obstetrics - 2 designated visitors per patient per day; visitors can change day to day
  • Nursery and Neonatal Intensive Care Unit (NICU) - 2 designated visitors; must be the same visitors through the duration of the stay
  • End-of-Life - 2 visitors at the bedside at a time; visitors may switch out throughout the day, for as long as the clinical team deems that it is safe and feasible.

Patients are encouraged to have virtual visits through phone calls, FaceTime and other virtual methods. In cases where patients are unable to do so on their own, the care team can help facilitate virtual visits.  

After Normal Visiting Hours

Safety and Security gives passes to visitors who stay after normal visiting hours. These visitors might be staying because the patient is not doing well. Only one visitor per patient may stay in the patient’s room (if in a private room) after normal visiting hours. Visitors cannot stay overnight in a semi-private room. If you are in a semi-private room, we ask that you and your visitors respect your roommate’s need for quiet and privacy.

Visitor Conduct

  • Visitors should not sit on patient beds.
  • Children must be with an adult at all times.
  • Children under age 6 can visit if the nursing staff approves.
  • If you are ill, please do not visit.

Zero Tolerance Rule

Memorial Hospitals have a zero tolerance rule. Verbal aggression will not be tolerated. Physical assault will be reported to law enforcement. No member of our staff should EVER fear for their safety while performing their work of helping the community.

No Smoking

In compliance with the Smoke Free Illinois Act and to promote health and wellness in the community, Memorial Hospital, Memorial Care Center, its diagnostic and physical therapy centers, and its medical office centers are tobacco free. Tobacco use of any kind is not permitted on any of Memorial’s properties.

The Smoking Policy also applies to the use of electronic cigarettes. The use of electronic cigarettes and vaping devices is prohibited wherever smoking is prohibited on any of Memorial’s properties. 

Smoking cessation resources are available. For more information about the risk of smoking and how to quit, ask your nursing staff, or call the American Lung Association at 1-800-586-4872.